Header Image - Man and woman reading

Information Advice & Guidance (IAG)

 ID achieved the Matrix quality standard for information, advice and guidance in May 2008. Strengths identified during assessment included:

  • ‘Responsiveness of organisation to comment and feedback’
  • ‘Passionate staff committed to delivering a quality, client centred service for the learner and employer’
  • ‘Supportive and approachable nature of ID staff’
  • ‘Commitment to developing staff’
  • ‘Strong leadership supporting a strong team culture through inclusion’

"We want employers and learners to know they are in good hands, and having achieved the Matrix Standard we can be sure of the quality of our service.

We are now looking forward to continuing our Matrix journey and achieving the very best working practices and the very best for our clients".

Gordon Quince (MD)