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Customer Charter
At ID our provision is built upon the values of:
- Inclusivity
- Continuous improvement
- Acting with integrity
- Open and honest communication
- Mutual respect and well-being
All ID employees are committed to these values, and they underpin everything we hope to achieve.
Your feedback is extremely important to us and as such we have detailed the standards you can expect from ID.
We promise to…
- Provide everyone who uses ID Training services with high quality information, advice and guidance in accessing our services.
- Provide high quality flexible programmes that meet the needs and interests of people who access our services
- Provide a high quality induction that fully prepares you for your programme of choice
- Provide high quality teaching, learning, and assessment throughout your programme
- Celebrate your individual, team and organisational achievement and provide you with advice and guidance for future development
- Provide high quality learner support services
We will ensure that you are provided with…
- Prompt response for all information requests
- Accurate, relevant, and up to date information and advice on our programmes and funding opportunities
- Accurate and up to date information on funding eligibility
- Opportunities to access a student advice service or careers guidance to help you decide on your choice of course
- A range of high quality, flexible programmes that are constantly reviewed and updated.
- The opportunity to provide suggestions for new programmes or interventions
- High quality staff and facilities and resources that are fully accessible
- Regular communications and feedback about the improvements made within the service