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Diploma Level 4 in Customer Service

 

Who is this Diploma for?

The OCR Level 4 Diploma in Customer Service is aimed at candidates working in a senior role within an organisation that treats customer service as a priority. The candidate does not have to be a line manager of other people or even have manager as part of the title; however they should hold a position that would allow them to influence decision making and shape how customer service is delivered inside or outside of the organisation.

It is suitable for candidates who:

  • have a role that is clearly linked to customer service, for example, customer service managers, customer service team leaders or people who have significant responsibility for operations, staff and other resources
  • who may have a general management type job that includes some aspects of customer service
  • are consultants or specialists who have responsibility for a particular aspect of the business which impacts directly on customer service, such as IT.

These Diplomas are work-orientated qualifications and are suitable for those who have current real work experience. They are open to candidates of any age, of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning.

Purpose

The objective of these qualifications is to reflect the work of candidates who undertake Customer Service activities at Level 4.

They provide a statement of competence that testifies to the ability of candidates to work to meet customer objectives. They cover support systems, processes and services and recognise that employment in Customer Service involves a diverse range of functions, tasks and activities that are constantly developing in the light of changing customer needs.

These Diplomas assess a candidate’s competence against the national occupational standards for Customer Service at Level 4. Candidates must prove they are competent in a wide range of activities.

Benefits

Employees will benefit from:

  • A clearer understanding of their responsibility within their organisation
  • The opportunity to develop new skills
  • The recognition of existing skills

Employers will benefit from:

  • Improved staff performance and motivation
  • Improvements in the quality of service to customers
  • The opportunity to ensure levels of service are to national standard

Core Units

  • 7 Understand customer service to improve service delivery
  • 8 Know the rules to follow when developing customer service

How do I enrol?

Contact us on 0191 230 3090 or email us.