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Diploma Level 2 in Advice and Guidance Support

Who is this Diploma for?

This Diploma is designed to reflect the activities and responsibilities of candidates who are in work roles where they provide an administrative support function to practitioners and also customer service to clients.

It is suitable for candidates:

  • who have particular customer service and administrative job roles
  • who are working in designated advice or guidance organisations
  • whose role is to provide service to customers and support to practitioners

The award is particularly suited to those candidates who may wish to progress to become practitioners.

The Diploma is a work-orientated qualification and is suitable for those who have current real work experience. It is open to candidates of any age, of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning.

The purpose of this Diploma

The objective of this qualification is to provide a statement of competence that testifies to the ability of candidates to work with and support practitioners and clients to achieve clients’ objectives. It covers support systems, processes and services and recognises that employment in the advice and guidance sectors involves a diverse range of functions, tasks and activities that are constantly developing in the light of changing client needs.

It supports the recognised need that individuals and employers must be responsible for gaining the skills needed to meet ever changing objectives which will in turn lead to improvements in efficiency and effectiveness throughout the organisation and with clients.

This Diploma assesses a candidate’s competence against the national occupational standards for Advice and Guidance Support at Level 2. Candidates must prove they are competent in a wide range of activities.

Benefits

Employees will benefit from:

  • A clearer understanding of their responsibility within their organisation
  • The opportunity to develop new skills
  • The recognition of existing skills

Employers will benefit from:

  • Improved staff performance and motivation
  • Improvements in the quality of service to services users
  • The opportunity to ensure levels of care are to national standard
  • Improvements in the quality and service provided
  • New ideas for future development Centres

Structure

To achieve a full OCR Level 2 Diploma in Advice and Guidance Support, candidates must achieve six units made up of three mandatory units and three optional units Core units

AG2 Support clients to make use of the advice and guidance service
AG4 Interact with clients using a range of media
ICS38 Develop personal performance through delivering customer service

How do I enrol?

Contact us on 0191 230 3090 or email us.